Changing the Game
How Saverr Helps Everyday Entrepreneurs Succeed Across Nigeria
INTRODUCTION
Living in Jos, Plateau State, I see firsthand the daily struggles of local business owners. One day, I visited Mr. Haruna, who runs a small but essential shop in the community. As I walked in, I could feel the energy of the busy marketplace. Mr. Haruna, with a tired yet determined look, shared his daily challenge with me.
“It’s tough,” he said. “Whenever I need to restock, I have to close the shop. My customers, who depend on me, have to wait outside, and many end up leaving. It’s really stressful.”
Nearby, I met Hajiya Maimuna, who runs a local bakery. The smell of freshly baked bread was irresistible, and her face lit up as she talked about her pastries. But her smile faded when she spoke about her problems.
“I love baking,” she said. “But every time I need more ingredients, I have to close the bakery. My regular customers are left waiting, and it feels like I’m letting them down.”
These stories aren’t unique to Mr. Haruna and Hajiya Maimuna. Many small businesses in Jos and across Nigeria face similar challenges. A recent survey shows that over 70% of small businesses in our region struggle with visibility and operational issues, which hold them back from growing and reaching new customers.
Think about it: a bakery closing means families miss their favorite bread, and a shop’s inaccessibility disrupts people’s routines. These issues make it hard for businesses to succeed and for customers to get what they need.
So, what if there was a way to solve these problems? What if local businesses could streamline their operations and get better visibility without the constant stress? That’s where SAVERR comes in—a solution designed to help businesses like Mr. Haruna’s and Hajiya’s thrive.
In this case study, I’ll show how SAVERR can make a real difference by improving order management, delivery processes, and visibility. It’s about helping businesses in Jos and Nigeria succeed and connect with their customers in a better way.
Presenting the Solution:
SAVERR Helps Small Businesses Save Time and Give Value To Their Customers
1. Hassle-Free Delivery
Description: SAVERR’s platform changes delivery for businesses like Mr. Haruna’s shop. With B2B and P2P delivery options, shop owners can order supplies and handle deliveries without shutting down. This easy system keeps things running smoothly and customers satisfied.
User Feedback and Incorporation: We gathered feedback from numerous business owners who highlighted the importance of a reliable delivery system. Many pointed out that the current delivery services were inconsistent and often led to disruptions in their operations. Based on this feedback, we prioritized developing a robust delivery management feature within SAVERR.
Security and KYC Integration: An important concern raised by our users was the security of their products during delivery. To address this, we decided to integrate a KYC (Know Your Customer) system for delivery personnel, ensuring that all delivery agents are thoroughly vetted. This feature is currently in development, and we are working closely with local businesses to refine and implement it effectively.
2. Multi-Channel Brand Registration
Description: SAVERR allows businesses like Hajiya’s bakery to register multiple service channels—home delivery, product sales, and perishables—under one brand. This feature maximizes reach and helps businesses cater to diverse customer needs effortlessly.
User Feedback and Incorporation: Business owners expressed a need for a unified platform to manage various service channels. This feedback was crucial in shaping the multi-channel brand registration feature, which simplifies the management of different services under a single brand identity.
3. Effortless Product, Service and Perishables Management
Description: Easily add and update products, perishables, and digital services with SAVERR’s intuitive tools. This streamlines inventory management, ensuring customers always see the latest offerings.
User Feedback and Incorporation: Users highlighted the complexity of managing inventories, especially perishables. In response, we developed an easy-to-use product management tool that allows business owners to update their inventories in real-time, reducing the risk of stockouts and ensuring customers always have access to fresh products.
4. Boosted Visibility
Our platform enhances your online presence, making businesses easily searchable and visible to a broader audience. This increased visibility helps attract and retain more customers.
5. Engaging Social Media
Description: SAVERR’s built-in social media keeps businesses connected with their customers, driving engagement and discovery. Active interaction helps businesses build a loyal customer base.
User Feedback and Incorporation: Business owners wanted a seamless way to engage with their customers on social media. We integrated social media tools within SAVERR, allowing businesses to easily post updates, interact with customers, and build a stronger online community.
6. Trust with Real Human Reviews
Description: Build credibility with our real human review system. Genuine customer feedback fosters trust and encourages repeat business, helping businesses stand out.
User Feedback and Incorporation: The need for a trustworthy review system was frequently mentioned by our users. To ensure authenticity, we developed a real human review system, filtering out fake reviews and highlighting genuine customer experiences.
7. Smart Algorithm for Better Matches
Description: Our advanced algorithm ensures businesses connect with the right customers by matching needs and preferences, optimizing visibility and engagement.
User Feedback and Incorporation: Users expressed the need for better customer targeting. Our smart algorithm, designed based on this feedback, analyzes customer behavior and preferences to match businesses with their ideal customers.
8. In-App Wallets
Description: With SAVERR’s in-app wallet feature, users can manage transactions and get paid seamlessly. This secure and efficient system allows business owners to handle payments without the hassle of external payment gateways, ensuring they can focus more on their core operations and less on financial management.
User Feedback and Incorporation: Users highlighted the need for a more integrated payment solution. The in-app wallet was developed to streamline financial transactions, based on user feedback, making it easier for businesses to manage payments and focus on growth.
In Summary
SAVERR is changing how small businesses work in Nigeria by providing essential tools to solve common problems and help them grow. With easy delivery, multi-channel brand registration, simple product management, better visibility, engaging social media, and a reliable review system, SAVERR helps entrepreneurs succeed. Its InApp Wallet, so businesses can focus on growth while we do the financial heay lifting. Its smart algorithm connects businesses with the right customers, making SAVERR a crucial partner for everyday entrepreneurs, transforming the business scene in Plateau State, Nigeria, and beyond.
Appendices
User Stories: Real Impact and Engaging Experiences
1. Mr. Haruna: A Transformative Visit
Meeting Mr. Haruna: During our development phase, we visited Mr. Haruna’s shop in Jos to understand his daily struggles and gather firsthand feedback. We showcased a prototype of SAVERR, emphasizing how it could streamline his restocking process.
His Reaction: Mr. Haruna was immediately interested and appreciated the hassle-free delivery system. He was excited about how SAVERR would allow him to keep his shop open without frequent closures. His positive feedback was instrumental in refining our delivery features.
2. Hajiya Maimuna: From Concern to Confidence
Meeting Hajiya Maimuna: We met Hajiya Maimuna at her bakery, where we discussed her challenges with inventory management and customer engagement. We demonstrated SAVERR’s product management and social media features.
Her Reaction: Hajiya was thrilled with the potential to simplify inventory updates and engage with her customers more effectively. She felt confident that SAVERR would enhance her bakery’s visibility and streamline her operations. Her feedback helped us fine-tune these features to better suit her needs.
3. Mr. Ezekiel: Expanding Horizons
Meeting Mr. Ezekiel: At a community event in Jos, Mr. Ezekiel shared his frustration with limited visibility for his tailoring business. We introduced him to SAVERR’s visibility and smart algorithm features.
His Reaction: Mr. Ezekiel was excited about the opportunity to reach a broader audience and connect with new clients. He eagerly anticipated using SAVERR to expand his business and saw great potential in the smart algorithm that matches his services with potential customers.
Technology Stack and Implementation
Web Technologies:
Angular: We chose Angular for its robust framework, ideal for building a dynamic and responsive user interface. This decision was crucial for delivering a seamless and engaging user experience on SAVERR.
Animate CSS: Used to incorporate engaging animations, making the platform more interactive and visually appealing. This enhances user engagement and enjoyment.
Glider.js: Implemented for its smooth, responsive sliders, which improve the presentation of products and services, allowing users to browse effortlessly.
FontAwesome: Integrated to provide a variety of icons, enhancing navigation and interaction. Icons contribute to an intuitive and user-friendly interface.
AOS (Animate on Scroll): Added to animate elements as users scroll, adding a dynamic visual element to the user experience.
Swiper.js: Used for responsive carousels and sliders, ensuring that SAVERR maintains a consistent and user-friendly interface across all devices.
Monnify SDK: Used For the Payment Infracstructure
App Aspect:
Framework 7: Chosen for its modern, high-performance UI components and its ability to create a native-like experience for our app users. Framework 7 allows us to deliver a sleek, responsive design that works seamlessly on mobile devices.
Cordova: Utilized to enable native functionality within our app, such as accessing device features and handling offline scenarios. Cordova helps bridge the gap between web technologies and native app capabilities, enhancing the overall user experience.
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